Contact us
FAQ
Below are some of are common questions:
Once you've placed an order with us, you should receive a confirmation email to the email address provided during checkout. Please check your junk mail folder if you haven't received this.
This email serves as confirmation that your order has been successfully received by our system.
If your order has not yet been dispatched, there may still be an opportunity to change your shipping address.
Please email hello@thankyoufarmer.co.uk as soon as possible to request a shipping address change.
While we'll do our best to accommodate your request, please note that changing the shipping address is not guaranteed, especially if the order has already been processed or is ready for dispatch.
Yes, we now ship worldwide!
Please note, that we are unable to ship to the following areas: Australia, Greece, Japan, South Korea, USA
United Kingdom
Standard delivery is usually 2-5 working days from dispatch.
Europe
5-7 working days from dispatch.
Rest of the World
5-15 working days from dispatch.
Please note, any delays within the postal network are outside of our control. All items are sent the day you receive a dispatch notification from us with the tracking information.
All items are sent the day you receive a dispatch notification from us with the tracking information.