FAQ
Got questions? We've got answers! Find quick solutions to common queries below.
Still need help? Feel free to reach out to us directly.
SPF QUESTIONS
SPF stands for “Sun Protection Factor”. It’s a measure of how much protection a sunscreen product can offer your skin to help protect it from the harmful effects of the sun's ultraviolet (UV) rays.
SPF (sunscreen) should be worn every day, even when it’s cloudy or when you're indoors. UV rays from the sun can penetrate through windows and clouds, potentially damaging skin by premature ageing, pigmentation, and an increased risk of skin cancer.
It is recommended to use a broad-spectrum sunscreen with an SPF of at least 30, and to apply it generously to all exposed skin, including the face, neck, and hands.
It's also important to reapply sunscreen every two hours or after swimming or sweating, as the protection can wear off over time.
Alongside sunscreen, you can also look to protect your skin by seeking shade during peak sun hours, wearing protective clothing, such as a wide-brimmed hat and long-sleeved shirts, and using sunglasses to protect your eyes.
Yes, should be worn every day, even when it’s cloudy or when you're indoors. UV rays from the sun can penetrate through windows and clouds, potentially damaging skin via premature ageing, pigmentation, and an increased risk of skin cancer.
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Broad-spectrum SPF refers to a type of sunscreen which helps to protect against both UVA and UVB rays.
UVA rays have longer wavelengths and can penetrate deeper into the skin, causing long-term damage such as premature ageing and an increased risk of skin cancer. UVB rays have shorter wavelengths and are the main cause of sunburns.
A broad-spectrum sunscreen is designed to protect against both types of rays, providing more complete protection against the sun's harmful effects. When choosing a sunscreen, it is important to look for one that is labeled as broad-spectrum and has an SPF of at least 30 to ensure that you are getting adequate protection.
GENERAL QUESTIONS
Thank You Farmer products are designed & manufactured in South Korea.
Yes, the manufactured date & expiry date are marked on the packaging.
You can find the INCI list for each product on the product pages.
Within the range of Thank You Farmer products, some are lightly fragranced, whilst some are unfragranced.
Please check the individual product page for more information.
All Thank You Farmer products are cruelty free and you can view the vegan friendly items by clicking here.
DELIVERY & RETURNS
All orders over £20 qualify for FREE UK delivery.
FREE UK shipping on orders over £20
£2.95 - Standard delivery 2 - 5 working days
£5.50 - Next day delivery (order before 9am)
There is more shipping information here.
We ship within the UK & Ireland. Please visit our Stockists for international orders.
Standard UK delivery is usually 2 - 5 days from dispatch, although any delays within the postal network are outside of our control. All items are sent the day you receive a dispatch notification from us with the tracking information.
Your order is likely on its way already, so please allow up to 5 working days for delivery. However if you haven't received it, please contact hello@thankyoufarmer.co.uk
If for any reason you need to make a change, or cancel your order, please contact: hello@thankyoufarmer.co.uk as soon as possible and we'll get that sorted for you.
Your satisfaction is our top priority. We offer returns within 30 days of purchase back to your original form of payment. The total amount minus the original shipping cost will be returned back to your original form of payment. Please allow 10 business days after we receive the returned items at our facility for the return to be processed.
If your product arrives broken or damaged, please let us know within 7 days to ensure we are able to help with your request.
Please email hello@thankyoufarmer.co.uk with your order number, details of the damage and a picture.